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*MERCY + MERCY CEDAR RAPIDS Fiscal year highlights CEDAR RAPIDS MERCY MEDICAL CENTER I MERCYCARE COMMUNITY PHYSICIANS PUT YOUR mercy ON COVID-19: Mercy's Response FALL Mercy Madical Center was nomed one of healhore Mo Wred hospioh, acconding to the eh of the Calege of Healhcore Information Management Escutv CHM M Wre Survy WINTER Mercy's Heort Center odded he Tnscoheter Aortie Valve Replacement (AR procedure-a ninimolly ivasive procedure lo replace fhe orlic valve in potients who hove severe orte valve tenesis ANNUAL REPORT 2020 This has been a year of momentum, a shift in focus and large-scale response to ensure the continuation of our has reguired ustvolve hink ond wok dierenty and to overcome chollenges wle nuring quality and slety. by "ing e Mercy on wewere ond ore continolly oble provide enceptionol coresolely-o ou community witine globol pondemie ond te epeed Age 10 dereche Our coregiven conteto provide he Mary fove, peciolly during hese unprecedented events of 2020, when everyone coid v composion ineir live. Ouetoe nfore citances 2020 os delivered our lal report inldes e kcol yeer ecep, weli osa relecion ol loron ollecting Mercy oday Thonk you for sking emonan iew our onnuali eportto the community These post months have presented chollenges unlike any we have seen or experienced at Mercy in our 120-year history. COVID-19 has required an adoptability and commitment from our team to prepare for the worst and respond to our patients - and our community - in this unprecedented time of need, Ou teon come togeher and met he wort ol Covo 19 by motoiing O Meodio focn on the solety ol our poen ond s o well ing a ledershie rele inecoing ond coring for or comiy mission in serving the community. FOCUS ON SAFETY Wihin the hopital ond clnica, Mercy incoingly polety meres in ploce lo prtect ogoinal he vina sch es mondotory mosking reening of ol who erte he focle dedcted mpirotory dinics to en ond ce kor hoe wi CoVole yngons ond igoo deoning and aniting of potent ooma ces nd oher common oos. Sincuely, lim Merny conpleted renovationa o lteat potient Rehabliotion Ut wih naw focilite ond onentes to provide he mout odanced potetvery loculy TimotlyL Charles President ond CEO By the numbers RESUMPTION OF SERVICES Following guiding principlen estabilahed in a collaborative community planning group ond wih ley meom in ploe, Mercy took phosed opprooch to octivoling healhoore ervices in reponae o Covo19. Ths opprooch regred Mercy's wom t dosely montor e pondemic ond enpond heber l giool procedres id oher servicn elble, velly reuing o he lvel l prepondenic ervices owo solet de NUMBER OF EMPLOYES Mesy Medical Center MaryCae Commty Pysco Tetel COMMUNITY EXPENDITURIS 3,427 eluding cae of te unind and underina 170 Cainces ol Medicoe reburieme SI.06,000 Kd te te 2.497 Co ol Medicoid vimburement Kd te e INNOVATION/USE OF TELEMEDICINE from Morch 1, 2020 - Jne 30, 2020, Mancy provided $1.005,000 SPRING HOSPITAL'S ECONOMIC IMPACT coy benala $3,0.000 Mercy Haat Center aoared a breetar nating for overal perfornance ofa openhaon progron, The raing a he highee honor given to openbeat progrom by be Sociaty ol thorace Surgeons ary. VIDEO VISITS: 19,365 1257,992.537 Free srvice teMery Incoma impoct on linn Conty Enployee Support ol abl Salen Enployee Spport rough Solen tor N TELEPHONE VISITS: 8,405 E-VISITS: 1,142 $5,041, 000 Pysion edcotion 35,143.062 hopety tn ond medl did oe Tetal $1,156.000 $1.586.000 TOTAL: 28,912 The technology whch vly connec provider ond patent, has been uired ocon oll spaciahes ond in eery MercyCore dinic, with opplications even or poliotive core. Dr. Tm Sogen led the ay in Mercy's eleheolh ton S39.146.000 FINANCIAL OVERVIEW MEDICAL OVERVIEW Seleri/benelit poyol S205.51,000 Ovptet Va 452,171 Supplieu/aher Depreciofion S157054.000 Inpatent Discharge 10,894 24.724 $26,179,000 MercyCoe Community hysicions Clc Vsh $3.900,000 Urgent Coe Vis 15.855.000 tmegeny Vis S398.649.000 Pedoie Cli Va "Telemedicine really saved us from a patient care delivery perspective." Sogen, MO 79.252 SUMMER Mercy Medicol Center ond reyion Hume Sarvices completed he purchone of land to cmoe HaliMar Viloge, whichwi mplaoce he exting Mercy Halina uning home. HalMar Vikage wi be on odvonced, medicaly ingroted senior ling community holesional feen teret 49.96 Totel 25,118 ASSISTING LONG-TERM CARE FACILITIES Mercy led e wiy in working wihmore hon te doren kngem core P lace and canied out mpono COVDR hppot included lying te TC laces with wehaalth vish witin teir wol he dunbuton ol doh moka, gownu and m, olong with oppropriote education on coe ond v lection contol oudin guidance on ening ingepot ond moe Hall Rodiotion Center Tootmant 10,485 Women's Center - Mannographies Surgery Cosen 1732 reech komulted plon 100 TOP Nomed one of the nalion's 100 op Hogl HOSPITALS 11,416 wokogy they quined for a eponsion of forthe h conoutive yea 771 Community Benefit Anopahat of ieimproving ocivilas at work and Mercyodentip in oddresing chariable nead to culo o ng communty When You're Covered, We're All Covered 900 155,218 COMMUNITY VOLUNTEERS DONATED THEIR TIME A TALENTS HOURS OF SERVICE AT MERCY Stop the spread. Wear a mask. Derecho Emergency Howahe gen Com rononed to en etesion of heeiting Meny Energeny Depore providing 24/7 osin Howte MERCY COVID-19 hos left hospitols ocross the notion facing historie financial chollenges. Throughout the four-month Peered wihUS. Renai Con kor dolysis core and services to enhonce Ronked 1in lowa ond 19h in the nation o o lop Hospital by Lown at As suddenly os COVID-19 demanded our attention, we were ogain faced with unprecedented circumstances within our community as the result of the severe weather and resulting power utoges organizotion, we were still addressing the needs of the community resulting from coviD-19, even more wos required of us egaing we "put our Mercy on" through the aftermath of the derecho. period from March 1 to June 30, the Americon Hospital Association estimotes a total four-month financial impact of 5202.6 BILLION in losses for America's hospitals and health systems, or on everage of $50.7 BILLION per menth. ond growte dolyst Mery provides toh community Received lvetor qoly rating kom the Ceten for Medicore & Medicaid Services CMSI MercyCoe Commty Pynicion introduced 24/7 vgert vore vides ish o provide odtedock heolthooe ke potent. get Cre video vish ollered n te wi beponded 24/7he e on Monday, August 10. While, os an EMERGENCY For the full Annoal Report, visit mereyare.orglannsalreport. Inspired by our commitment Join us at mercycane.ogleareers IF YOU HAVE A LIFE THREATENING ILLNESS SUCH AS HEART ATTACK OR STROKE, OO TO MERCY'S ER. All services remain OPEN; please do not delay care as we can treat your health care needs sofely. *MERCY + MERCY CEDAR RAPIDS Fiscal year highlights CEDAR RAPIDS MERCY MEDICAL CENTER I MERCYCARE COMMUNITY PHYSICIANS PUT YOUR mercy ON COVID-19: Mercy's Response FALL Mercy Madical Center was nomed one of healhore Mo Wred hospioh, acconding to the eh of the Calege of Healhcore Information Management Escutv CHM M Wre Survy WINTER Mercy's Heort Center odded he Tnscoheter Aortie Valve Replacement (AR procedure-a ninimolly ivasive procedure lo replace fhe orlic valve in potients who hove severe orte valve tenesis ANNUAL REPORT 2020 This has been a year of momentum, a shift in focus and large-scale response to ensure the continuation of our has reguired ustvolve hink ond wok dierenty and to overcome chollenges wle nuring quality and slety. by "ing e Mercy on wewere ond ore continolly oble provide enceptionol coresolely-o ou community witine globol pondemie ond te epeed Age 10 dereche Our coregiven conteto provide he Mary fove, peciolly during hese unprecedented events of 2020, when everyone coid v composion ineir live. Ouetoe nfore citances 2020 os delivered our lal report inldes e kcol yeer ecep, weli osa relecion ol loron ollecting Mercy oday Thonk you for sking emonan iew our onnuali eportto the community These post months have presented chollenges unlike any we have seen or experienced at Mercy in our 120-year history. COVID-19 has required an adoptability and commitment from our team to prepare for the worst and respond to our patients - and our community - in this unprecedented time of need, Ou teon come togeher and met he wort ol Covo 19 by motoiing O Meodio focn on the solety ol our poen ond s o well ing a ledershie rele inecoing ond coring for or comiy mission in serving the community. FOCUS ON SAFETY Wihin the hopital ond clnica, Mercy incoingly polety meres in ploce lo prtect ogoinal he vina sch es mondotory mosking reening of ol who erte he focle dedcted mpirotory dinics to en ond ce kor hoe wi CoVole yngons ond igoo deoning and aniting of potent ooma ces nd oher common oos. Sincuely, lim Merny conpleted renovationa o lteat potient Rehabliotion Ut wih naw focilite ond onentes to provide he mout odanced potetvery loculy TimotlyL Charles President ond CEO By the numbers RESUMPTION OF SERVICES Following guiding principlen estabilahed in a collaborative community planning group ond wih ley meom in ploe, Mercy took phosed opprooch to octivoling healhoore ervices in reponae o Covo19. Ths opprooch regred Mercy's wom t dosely montor e pondemic ond enpond heber l giool procedres id oher servicn elble, velly reuing o he lvel l prepondenic ervices owo solet de NUMBER OF EMPLOYES Mesy Medical Center MaryCae Commty Pysco Tetel COMMUNITY EXPENDITURIS 3,427 eluding cae of te unind and underina 170 Cainces ol Medicoe reburieme SI.06,000 Kd te te 2.497 Co ol Medicoid vimburement Kd te e INNOVATION/USE OF TELEMEDICINE from Morch 1, 2020 - Jne 30, 2020, Mancy provided $1.005,000 SPRING HOSPITAL'S ECONOMIC IMPACT coy benala $3,0.000 Mercy Haat Center aoared a breetar nating for overal perfornance ofa openhaon progron, The raing a he highee honor given to openbeat progrom by be Sociaty ol thorace Surgeons ary. VIDEO VISITS: 19,365 1257,992.537 Free srvice teMery Incoma impoct on linn Conty Enployee Support ol abl Salen Enployee Spport rough Solen tor N TELEPHONE VISITS: 8,405 E-VISITS: 1,142 $5,041, 000 Pysion edcotion 35,143.062 hopety tn ond medl did oe Tetal $1,156.000 $1.586.000 TOTAL: 28,912 The technology whch vly connec provider ond patent, has been uired ocon oll spaciahes ond in eery MercyCore dinic, with opplications even or poliotive core. Dr. Tm Sogen led the ay in Mercy's eleheolh ton S39.146.000 FINANCIAL OVERVIEW MEDICAL OVERVIEW Seleri/benelit poyol S205.51,000 Ovptet Va 452,171 Supplieu/aher Depreciofion S157054.000 Inpatent Discharge 10,894 24.724 $26,179,000 MercyCoe Community hysicions Clc Vsh $3.900,000 Urgent Coe Vis 15.855.000 tmegeny Vis S398.649.000 Pedoie Cli Va "Telemedicine really saved us from a patient care delivery perspective." Sogen, MO 79.252 SUMMER Mercy Medicol Center ond reyion Hume Sarvices completed he purchone of land to cmoe HaliMar Viloge, whichwi mplaoce he exting Mercy Halina uning home. HalMar Vikage wi be on odvonced, medicaly ingroted senior ling community holesional feen teret 49.96 Totel 25,118 ASSISTING LONG-TERM CARE FACILITIES Mercy led e wiy in working wihmore hon te doren kngem core P lace and canied out mpono COVDR hppot included lying te TC laces with wehaalth vish witin teir wol he dunbuton ol doh moka, gownu and m, olong with oppropriote education on coe ond v lection contol oudin guidance on ening ingepot ond moe Hall Rodiotion Center Tootmant 10,485 Women's Center - Mannographies Surgery Cosen 1732 reech komulted plon 100 TOP Nomed one of the nalion's 100 op Hogl HOSPITALS 11,416 wokogy they quined for a eponsion of forthe h conoutive yea 771 Community Benefit Anopahat of ieimproving ocivilas at work and Mercyodentip in oddresing chariable nead to culo o ng communty When You're Covered, We're All Covered 900 155,218 COMMUNITY VOLUNTEERS DONATED THEIR TIME A TALENTS HOURS OF SERVICE AT MERCY Stop the spread. Wear a mask. Derecho Emergency Howahe gen Com rononed to en etesion of heeiting Meny Energeny Depore providing 24/7 osin Howte MERCY COVID-19 hos left hospitols ocross the notion facing historie financial chollenges. Throughout the four-month Peered wihUS. Renai Con kor dolysis core and services to enhonce Ronked 1in lowa ond 19h in the nation o o lop Hospital by Lown at As suddenly os COVID-19 demanded our attention, we were ogain faced with unprecedented circumstances within our community as the result of the severe weather and resulting power utoges organizotion, we were still addressing the needs of the community resulting from coviD-19, even more wos required of us egaing we "put our Mercy on" through the aftermath of the derecho. period from March 1 to June 30, the Americon Hospital Association estimotes a total four-month financial impact of 5202.6 BILLION in losses for America's hospitals and health systems, or on everage of $50.7 BILLION per menth. ond growte dolyst Mery provides toh community Received lvetor qoly rating kom the Ceten for Medicore & Medicaid Services CMSI MercyCoe Commty Pynicion introduced 24/7 vgert vore vides ish o provide odtedock heolthooe ke potent. get Cre video vish ollered n te wi beponded 24/7he e on Monday, August 10. While, os an EMERGENCY For the full Annoal Report, visit mereyare.orglannsalreport. Inspired by our commitment Join us at mercycane.ogleareers IF YOU HAVE A LIFE THREATENING ILLNESS SUCH AS HEART ATTACK OR STROKE, OO TO MERCY'S ER. All services remain OPEN; please do not delay care as we can treat your health care needs sofely.